Return & Exchange Policy

At Relievo, customer satisfaction is our top priority. If you experience any issue with your order, we're here to help. Please read our Return & Exchange Policy below.

Return Policy

Eligibility for Returns

Returns are accepted only if:

The product is received damaged or broken.
You receive an incorrect product.
The product has a manufacturing defect upon arrival.

Please inspect your parcel immediately after delivery and report any issue as soon as possible.

Refund Process

Once your return request has been reviewed and approved:

A refund will be processed after the returned product is received and inspected.
Any applicable shipping or delivery charges may be deducted from the refund amount.

How to Request a Return

To request a return, please contact us with:

Your Order Number
A brief description of the issue
Clear photos and videos showing the damage or defect

Email: relievopk@gmail.com

Phone / WhatsApp: 0309-3311585

Exchange Policy

Eligibility for Exchange

You have 7 days from the date of delivery to request a replacement if:

The product is defective.
The product is not functioning properly due to a manufacturing fault.
You received the wrong item.

Exchange Process

Contact us with your Order Number and details of the issue.
Share clear photos or videos for verification.
Once approved, our courier partner will arrange collection of the faulty product and deliver the replacement, subject to service availability in your area.

Exchange Delivery Charges

Customers may be responsible for applicable courier charges for the exchange process unless the error was caused by Relievo (such as receiving the wrong or damaged product).

Eligibility Requirements

To qualify for a return or exchange, the following conditions must be met:

Proof of Damage or Fault

Please provide:

Clear photos and/or videos of the product.
Images showing the shipping label attached to the parcel.
Any additional evidence requested by our support team.

Product Condition

The product must be returned in its original packaging.
All accessories, manuals, and included items must be returned.
Products showing signs of misuse, physical damage caused by the customer, or unauthorized modifications will not be eligible.

Reporting Timeline

Returns: Report damaged or incorrect products immediately after receiving your order.
Exchanges: Report any manufacturing fault within 7 days of delivery.

Contact Us

For any return or exchange request, please contact us:

Email: relievopk@gmail.com

Website: https://relievo.pk

Address: 9 Tape Road, Ideal House, Lahore