Last Updated: 1-06-2026

1. Introduction

Welcome to Relievo ("we", "us", "our"). These Terms & Conditions ("Terms") govern your use of https://relievo.pk (the "Site") and any purchase you make through our ecommerce store.

By using the Site or placing an order, you agree to these Terms.

We may update these Terms at any time. Updated Terms will be posted on this page.

2. Eligibility to Use

By using our platform, you confirm that:

  • You are at least 18 years old, or are using the Site under the supervision of a parent or legal guardian.

  • You are legally able to enter into a binding contract.

  • You will not use the Site for any unlawful or unauthorized purposes.

3. Product Information, Pricing & Availability

We strive to ensure that all product images, descriptions, specifications, and pricing are accurate. However, slight variations may occur.

  • All prices are listed in PKR (Pakistani Rupees).

  • Prices, product availability, and promotions may change without prior notice.

  • If a product becomes unavailable after an order is placed, we will contact you regarding a refund, replacement, or alternative product.

4. Orders & Payments

  • Placing an order on our website constitutes an offer to purchase.

  • An order is considered confirmed only after you receive a dispatch or shipping confirmation.

  • We accept the payment methods displayed during checkout.

  • We reserve the right to cancel any order if payment is declined, cannot be verified, or if fraudulent activity is suspected.

5. Shipping & Delivery

  • Orders will be delivered to the shipping address provided during checkout.

  • Delivery times vary depending on your location within Pakistan and courier operations.

  • Once an order has been handed over to the courier, the risk of loss or damage transfers to the customer.

6. Returns, Refunds & Replacements

You may request a return, replacement, or refund if:

  • The product received is defective or damaged.

  • You receive the wrong product.

  • The product differs significantly from what was advertised.

Return Window: Requests must be made within 7 days of receiving your order.

To be eligible:

  • The product must be unused.

  • It must be returned in its original packaging with all included accessories.

Approved refunds will be processed through the original payment method whenever applicable.

7. Warranty & Limitation of Liability

Unless specifically stated on the product page, no implied warranties are provided.

Relievo shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, or data loss.

Warranty coverage, if applicable, will be clearly mentioned on individual product pages.

8. Intellectual Property

All website content, including but not limited to:

  • Product images

  • Product descriptions

  • Logos

  • Graphics

  • Website design

  • Text and other content

is the property of Relievo and may not be copied, reproduced, distributed, or used without prior written permission.

9. User Conduct

You agree not to:

  • Misuse or abuse the website.

  • Upload or spread viruses, malware, or malicious software.

  • Attempt unauthorized access, hacking, or interference with the website or servers.

  • Create fraudulent orders or fake customer accounts.

10. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Any revisions will become effective immediately after being published on this page. Continued use of the website constitutes acceptance of the updated Terms.

11. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Pakistan.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts of Lahore, Pakistan.

12. Contact Information

For support, inquiries, or complaints, please contact us:

Email: relievopk@gmail.com

Address: 9 Tape Road, Ideal House, Lahore

Phone: 0309-3311585