1. Delivery Time
Relievo delivers products across Pakistan within:
📦 3–5 Working Days
(Excluding weekends and public holidays)
Delivery times may vary depending on:
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Your city or location
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Courier workload or unexpected delays
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Weather conditions or operational issues
2. Order Processing
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Orders are processed and dispatched within 24–48 hours after confirmation.
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You will receive an order confirmation via call, SMS, or WhatsApp before your order is shipped.
3. Shipping Charges
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Shipping charges (if applicable) are displayed at checkout before you place your order.
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From time to time, Relievo may offer Free Delivery promotions on selected products or campaigns.
4. Tracking Your Order
Once your order has been dispatched, you may receive a tracking ID (where available) to track your shipment through our courier partner.
5. Delivery Areas
Relievo delivers nationwide across Pakistan through trusted courier partners.
6. Missed Deliveries
If you are unavailable at the time of delivery:
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The courier may attempt delivery again, or
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They may contact you to reschedule the delivery.
If we are unable to reach you after multiple attempts, the parcel may be returned to us.
7. Incorrect Shipping Information
Relievo is not responsible for delays or failed deliveries caused by:
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Incorrect or incomplete shipping address
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Incorrect contact number
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Customer not responding to courier calls or messages
Please ensure all shipping information is accurate before completing your order.
8. Damaged or Missing Items
If your parcel arrives damaged, opened, or with missing items:
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Take clear photos and videos of the parcel and its contents immediately upon receiving it.
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Contact us within 24 hours of delivery.
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We will investigate the issue with the courier and, where applicable, arrange a replacement or suitable resolution.
9. Contact Us
For any shipping or delivery-related inquiries, please contact us:
Email: relievopk@gmail.com
Address: 9 Tape Road, Ideal House, Lahore
Phone: 0309-3311585